1. Agreement to Terms
These Terms of Service ("Terms") govern your use of the Match Logic platform operated by Match Logic ("we", "us", "our"), accessible at app.match-logic.com and match-logic.com.
By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.
2. Service Description
Match Logic is a property matching and analysis platform designed for licensed buyer's agents in Australia. The service includes:
- Property matching and scoring against client search criteria
- AI-powered analysis of property listings (descriptions and images)
- Location intelligence (walkability, transport, demographics, flood risk)
- Investment analysis and property reports
- Email notifications for new matches
- A Chrome browser extension for importing property listing data
3. Eligibility
To use Match Logic, you must:
- Be at least 18 years of age
- Be a licensed real estate professional, buyer's agent, or property professional operating in Australia
- Provide accurate and complete registration information
- Maintain the security of your account credentials
4. Account Responsibilities
- You are responsible for all activity under your account.
- You must keep your login credentials secure and notify us immediately of any unauthorised access.
- You are responsible for the accuracy of client data you enter into the platform.
- You must comply with all applicable Australian privacy laws when entering client personal information.
- You must have appropriate consent from your clients before entering their personal information into the platform.
5. Subscription and Billing
5.1 Plans and Pricing
- Free Trial: 14-day free trial with limited features (up to 5 clients). No credit card required.
- Pro Plan: $299 AUD per month. Up to 10 active clients. Full platform access.
- Growth Plan: $499 AUD per month. Up to 30 active clients, 3 agent seats ($149 AUD per month per additional seat), priority support.
- Enterprise Plan: Custom pricing. Contact sales for details.
- Annual Billing: Pro $249 AUD per month ($2,990 AUD per year). Growth $419 AUD per month ($4,990 AUD per year).
All prices are in Australian Dollars. If we are registered for GST, GST will be added to invoices in accordance with Australian tax law. Your Stripe invoice will show the GST-inclusive amount where applicable.
5.2 Billing
- Subscriptions are available in monthly or annual billing cycles.
- Subscriptions are billed via Stripe.
- Your subscription automatically renews each month unless cancelled.
- You can manage your subscription and payment methods through the Stripe Customer Portal accessible from your account settings.
5.3 Cancellation
- You may cancel your subscription at any time through your account settings.
- Cancellation takes effect at the end of your current billing period — you retain access until then.
- We do not provide prorated refunds for partial months.
- After cancellation, your data is retained for 30 days, then permanently deleted.
- You may request an export of your data (client profiles, match history, property notes) at any time during the 30-day retention period by emailing hello@match-logic.com.
5.4 Price Changes
We may change our prices with at least 30 days' written notice. Price changes take effect at the start of your next billing cycle after the notice period.
6. Acceptable Use
You agree not to:
- Use the service for any unlawful purpose
- Attempt to access other users' accounts or data
- Reverse engineer, decompile, or disassemble any part of the platform
- Use automated tools (other than our provided Chrome Extension) to scrape or extract data from the platform
- Resell, redistribute, or sublicense access to the platform without our written consent
- Upload malicious code, viruses, or harmful content
- Interfere with or disrupt the platform's operation
- Use the platform to send unsolicited communications (spam)
7. Data and Privacy
Your use of our service is also governed by our Privacy Policy. Key points:
- All client data is scoped to your account — no other user can access it.
- AI analysis runs on our own infrastructure. No data is sent to external AI providers.
- We do not sell your data or your clients' data to third parties.
- You retain ownership of the data you input into the platform.
8. Property Data and Analysis
8.1 Data Accuracy
Property data is sourced from publicly available real estate listings and third-party data providers (ABS Census, OpenStreetMap). While we strive for accuracy:
- We do not guarantee the accuracy, completeness, or currency of property data.
- Property scores and analysis are provided as decision-support tools, not as professional property valuations or advice.
- AI-generated analysis (description NLP, image analysis) represents automated assessments and may contain inaccuracies.
- Risk assessments — including flood risk, major road proximity, industrial zone detection, walkability scores, and transport accessibility — are derived from third-party data sources and automated analysis. These assessments may be incomplete, outdated, or inaccurate. You use the platform and its outputs entirely at your own risk.
- AI-generated outputs (property condition assessments, red flag detection, image analysis) are informational only and are not a substitute for professional property inspections, building reports, or expert advice.
- You are solely responsible for independently verifying all property details, risk assessments, and data before making any decisions or advising your clients. Reliance on platform outputs without independent verification is at your own risk.
8.2 Not Financial or Property Advice
Match Logic does not provide financial, investment, legal, or property advice. The platform provides data analysis and scoring tools to assist your professional workflow. All property decisions and client advice remain your professional responsibility. As a licensed professional, you are expected to exercise your own independent judgement and conduct your own due diligence — including but not limited to professional property inspections, building and pest reports, strata reports, contract reviews, and independent valuations — before acting on any information provided by the platform.
9. Intellectual Property
- Our IP: The Match Logic platform, its design, code, algorithms, branding, and documentation are our intellectual property or licensed to us. You may not copy, modify, or create derivative works without our written consent.
- Your data: You retain ownership of the data you input (client profiles, preferences, notes). We have a limited licence to process this data to provide the service.
- Agent branding: Logos and branding you upload remain your property. We display them on reports and emails as directed by your account settings.
10. Chrome Extension
The Match Logic Chrome Extension is provided as part of the service. By installing the extension, you agree that:
- The extension reads listing data from supported real estate websites you visit.
- You are responsible for ensuring your use of the extension complies with the terms of service of the websites you visit.
- We are not responsible for changes to third-party websites that may affect the extension's functionality.
- The extension is provided as a convenience tool. We are not liable for changes in third-party website terms, access restrictions, or functionality disruptions caused by third-party website changes.
- We do not guarantee continued compatibility with any third-party website.
11. Service Availability
- We aim to maintain high availability but do not guarantee uninterrupted service.
- We may perform maintenance that temporarily affects availability, with reasonable notice where possible.
- Third-party data sources (ABS, OpenStreetMap, listing websites) may experience downtime outside our control.
12. Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, internet or telecommunications failures, third-party service outages (including cloud hosting, payment processors, and data providers), power failures, government actions, or cyberattacks. We will use reasonable efforts to resume service as soon as practicable.
13. Limitation of Liability
To the maximum extent permitted by Australian law:
- Match Logic is provided "as is" without warranties of any kind, express or implied.
- We are not liable for any indirect, incidental, consequential, or special damages arising from your use of the service.
- Our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim.
- We are not liable for decisions made based on property scores, analysis, or data provided by the platform.
- We are not liable for any loss, damage, or claim arising from reliance on risk assessments, AI analysis, scoring, or any other platform output — including where such output is incomplete, inaccurate, or outdated.
- You acknowledge that the platform is a decision-support tool and that use of the service is entirely at your own risk.
Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.
14. Indemnification
You agree to indemnify and hold harmless Match Logic from any claims, damages, or expenses arising from:
- Your use of the platform
- Your breach of these Terms
- Your violation of any third party's rights
- Client data you enter into the platform
15. Termination
- You may close your account at any time via account settings or by contacting us.
- We may suspend or terminate your account if you breach these Terms, with notice where reasonable.
- Upon termination, your right to use the platform ceases immediately.
- Sections 8.2 (Not Advice), 13 (Limitation of Liability), 14 (Indemnification), and 17 (Governing Law) survive termination.
16. Dispute Resolution
- Any dispute must first be raised in writing via email to hello@match-logic.com.
- Both parties agree to attempt good-faith negotiation for 30 days before commencing formal proceedings.
- If unresolved after 30 days, either party may pursue mediation through the Australian Disputes Centre (ADC) before court action.
- Disputes must be brought in an individual capacity, not as a plaintiff or class member in any representative or class proceeding.
17. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
18. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.
19. Contact Us
If you have questions about these Terms: